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RETURNS & REFUNDS
ITEMS OF PROPER QUALITY
for goods sold at a distance, you may return a piece of proper quality within 14 calendar days of receipt, provided it has not been used and its presentation, labels, tags, and consumer properties are preserved. made-to-order pieces and any categories excluded from return under the law of the Republic of Kazakhstan are not eligible.
ITEMS OF IMPROPER QUALITY
if a piece arrives defective, damaged in transit, incomplete, or is not the item you ordered, you are entitled to a replacement, a repair, or a refund, in accordance with the consumer-protection law of the Republic of Kazakhstan. contact us within 7 days of receipt with your order number and photographs, and we cover the cost of return and replacement.
INTENTIONAL FINISHES
certain pieces are intentionally distressed, hand-treated, or hand-dyed. these characteristics are part of the piece and are described on its product page. they are not defects.
HOW TO RETURN
write to support@signsofexclamation.com with your order number and the reason for return. we will confirm the return address and instructions. for a proper-quality return, return shipping is covered by the buyer; for a defective or incorrect item, it is covered by us.
REFUNDS
once we receive and inspect the returned piece, the refund is issued to the same card used for payment. the refunded amount and the timeframe follow the rules of the payment system and your issuing bank.